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KAREN GRAHAM

UX | Research | Product Management

Welcome. My broad base of experience in Design, UX, Marketing, Sales, Development and all aspects of the product life cycle enable me to synthesize research, business and design insights into market ready products.  Looking forward to sharing my expertise with you.

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UX DESIGN & MANAGEMENT

Solutions

UX is a process for achieving excellence in user experience and design no matter what the domain, user or the platform its built with.

I led design teams, creative groups and stakeholders including CEOs, PMs, Designers, Developers, QA and Users to creative solutions. I provide the bridge between stakeholders that enables all parties to be heard, seen and meld together to create truly innovative solutions. My process includes:

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  • Visual Design

  • Rapid Prototyping

  • Concept Development

  • Wireframes and Workflow analyses

  • Use Cases

  • Stakeholder Communication

  • Team Development and Management

  • Legacy Application Makeovers

  • Art Direction

  • Marketing and Communications

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UX RESEARCH

Customer Satisfaction

User research and testing is the secret to success.  I know that what users say and what they do are two different things. I'm an expert at distilling the issues and developing the insight and designs to make elegant interactions. I can drive the entire research and testing process including:

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  • Expert Heuristic Evaluations, Analysis and Reporting

  • Persona Discovery and Development

  • Customer Journeys

  • Focus Groups

  • Surveys

  • User Testing in all environments

  • Test Plan Design and Execution

  • Analysis and Reports

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PRODUCT MANAGEMENT

Results

I bring a unique perspective to Product Management in that I have an entire UX/CX arsenal of experience.  This gives me the ability to drive the entire product life cycle from concept to delivery including:

 

  • Customer understanding and research

  • Identify unique market opportunities

  • Develop product plans, features and Roadmaps

  • Design and concepting

  • Technical specifications

  • Agilie team management

  • Customer Acceptance Testing

  • Delivery and maintenance for sustained product life

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